{"id":1284,"date":"2017-01-16T12:36:37","date_gmt":"2017-01-16T11:36:37","guid":{"rendered":"http:\/\/www.preprod.riwsoftware.com\/sv\/?page_id=1284"},"modified":"2020-06-12T07:52:20","modified_gmt":"2020-06-12T05:52:20","slug":"riwhelpdesk-servicedesk","status":"publish","type":"page","link":"https:\/\/riwsoftware.com\/sv\/produkter\/riwhelpdesk-servicedesk\/","title":{"rendered":"RegitWise"},"content":{"rendered":"<div class=\"omsc-full-width-section\" style=\"background-color:#2289b5\"><div class=\"omsc-full-width-section-inner\"><div class=\"omsc-full-width-section-content\"><div class=\"container\"><div class=\"container-inner\">\n<h1 class=\"inner-top-head\"><span style=\"color: #ffffff;\">RegitWise Service Desk System \u2013 HelpDesk Software<\/span><\/h1>\n<p><div class=\"omsc-one-half\"><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-fade-ltr\"><br \/>\n<img class=\"lazyload alignnone size-full wp-image-119\" data-original=\"http:\/\/www.riwsoftware.com\/wp-content\/uploads\/2015\/04\/RIW-helpdesk-servicedesk.png\" alt=\"Servicedesk Software\" title=\"Servicedesk Software\" width=\"736\" height=\"400\" \/><br \/>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"omsc-one-half omsc-last\">\n<h2><span style=\"color: #ffffff;\">Key Feature of RIW ServiceDesk<\/span><\/h2>\n<ul class=\"white-bullet\">\n<li>\n<h5 style=\"font-weight: 100;\"><span style=\"color: #ffffff;\">ITIL Ready <\/span><\/h5>\n<\/li>\n<li>\n<h5 style=\"font-weight: 100;\"><span style=\"color: #ffffff;\">Assets Management<\/span><\/h5>\n<\/li>\n<li>\n<h5 style=\"font-weight: 100;\"><span style=\"color: #ffffff;\">Problem Management<\/span><\/h5>\n<\/li>\n<li>\n<h5 style=\"font-weight: 100;\"><span style=\"color: #ffffff;\">Change Management<\/span><\/h5>\n<\/li>\n<li>\n<h5 style=\"font-weight: 100;\"><span style=\"color: #ffffff;\">Incident Management<\/span><\/h5>\n<\/li>\n<li>\n<h5 style=\"font-weight: 100;\"><span style=\"color: #ffffff;\">Inventory Management<\/span><\/h5>\n<\/li>\n<\/ul>\n<p><div class=\"omsc-clear\" style=\"height:15px\"><\/div> <a class=\"omsc-button omsc-custom-hover omsc-size-large omsc-with-icon omsc-style-border omsc-text-bright\" href=\"http:\/\/www.riwhelpdesk.com\/?utm_source=riwsoftware&amp;utm_medium=main-banner&amp;utm_campaign=product-page\" style=\"border-color:#ffffff;color:#ffffff\" data-hover-bg-color=\"#ffffff\" data-hover-text-color=\"#000000\" data-hover-border-color=\"#ffffff\"><i class=\"fa fa-arrow-circle-o-down\"><\/i>Download Free<\/a><div class=\"clear\"><\/div><\/div><div class=\"omsc-clear\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"omsc-full-width-section\"><div class=\"omsc-full-width-section-inner\"><div class=\"omsc-full-width-section-content\"><div class=\"container\"><div class=\"container-inner\"><div class=\"omsc-one-half\"><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-fade-rtl\"><\/p>\n<div>\n<div>\n<h2><span style=\"font-weight: 100; font-size: 1.3em; color: #000000;\">RegitWise Service Desk Software -HelpDesk System <\/span><\/h2>\n<\/div>\n<div><span style=\"color: #000000;\">RIW Service Desk is a resource developed by <a href=\"http:\/\/www.riwsoftware.com\/\" title=\"RIW Software\">RIW Software Technology<\/a> to satisfy the customers with reliable solutions when they face any issue while working with the software of RIW Software Technology.<\/span><\/div>\n<\/div>\n<ul class=\"black-bullet\">\n<li><span style=\"color: #000000;\">Change management can be handled easily.<\/span><\/li>\n<li><span style=\"color: #000000;\">Proper track records of the incidents occurred are kept for future reference.<\/span><\/li>\n<li><span style=\"color: #000000;\">Easy, quick and adaptable solutions are provided for the problems faced by employees of any department.<\/span><\/li>\n<li><span style=\"color: #000000;\">Company or the clients do not have to worry about Asset management, because RIW Help Desk will effectively maintain all the records.<\/span><\/li>\n<li><span style=\"color: #000000;\">Complicated queries that arise are solved easily by using help desk, which is also known as Case Management.<\/span><\/li>\n<\/ul>\n<p><\/div><div class=\"clear\"><\/div><\/div><div class=\"omsc-one-half omsc-last\"><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-fade-ltr\"><img class=\"lazyload alignnone size-full wp-image-214\" style=\"display: block; margin: -10px 0px -25px 0px;\" data-original=\"http:\/\/www.riwsoftware.com\/wp-content\/uploads\/2015\/04\/riw-service-desk.png\" alt=\"Servicedesk System\" title=\"Servicedesk System\" width=\"561\" height=\"374\" \/><br \/>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"omsc-clear\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"omsc-full-width-section\" style=\"background-color:#2289b5\"><div class=\"omsc-full-width-section-inner\"><div class=\"omsc-full-width-section-content\"><div class=\"container\"><div class=\"container-inner\"><div class=\"omsc-one-half\"><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-fade-ttb\"><img class=\"lazyload alignnone size-full wp-image-216\" style=\"display: block; margin: -20px 0px -20px 0px;\" data-original=\"http:\/\/www.riwsoftware.com\/wp-content\/uploads\/2015\/04\/ITIL-riw-helpdesk.png\" alt=\"Helpdesk Software\" title=\"Helpdesk Software\" width=\"570\" height=\"494\" \/><\/div><div class=\"clear\"><\/div><\/div><div class=\"omsc-one-half omsc-last\"><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-fade-btt\"><div class=\"omsc-clear\" style=\"height:50px\"><\/div><\/p>\n<h2><span style=\"font-weight: 100; font-size: 1.3em; color: #ffffff;\">ITIL Service Management<\/span><\/h2>\n<p><span style=\"color: #ffffff;\"> Another important and latest gimmick that HelpDesk provides is ITIL service. ITIL is a set of procedure for IT service management that focuses on making IT services work in parallel with the needs and requirements of business. ITIL is a combination of best practices taken from public and private sectors internationally.<\/span><br \/>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"omsc-clear\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"omsc-full-width-section\"><div class=\"omsc-full-width-section-inner\"><div class=\"omsc-full-width-section-content\"><div class=\"container\"><div class=\"container-inner\"><div class=\"omsc-one-half\"><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-zoom-in\"><\/p>\n<h2><span style=\"font-weight: 100; font-size: 1.3em; color: #000000;\">Incident Management System<\/span><\/h2>\n<p><span style=\"color: #000000;\">RIW Help Desk provides a feature of Incident Management where the activities of the organization are described to analyze, identify and rectify the errors occurring to prevent re-occurrence of these incidents in future. Incidents that occurred are reported and assigned to technicians so that appropriate solutions are reached &amp; working of an organization is not disturbed.<\/span><br \/>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"omsc-one-half omsc-last\"><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-zoom-out\"><img class=\"lazyload alignnone size-full wp-image-218\" style=\"display: block; margin: -20px 0px -30px 0px;\" data-original=\"http:\/\/www.riwsoftware.com\/wp-content\/uploads\/2015\/04\/incident-management-riw-helpdesk.png\" alt=\"incident management riw Helpdesk Software\" width=\"570\" height=\"373\" \/><\/div><div class=\"clear\"><\/div><\/div><div class=\"omsc-clear\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"omsc-full-width-section\" style=\"background-color:#2289b5\"><div class=\"omsc-full-width-section-inner\"><div class=\"omsc-full-width-section-content\"><div class=\"container\"><div class=\"container-inner\"><div class=\"omsc-one-half\"><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-spin-lt\"><\/p>\n<h2><img class=\"lazyload alignnone size-full wp-image-220\" style=\"display: block; margin: -90px 0px -60px 0px;\" data-original=\"http:\/\/www.riwsoftware.com\/wp-content\/uploads\/2015\/04\/asset-tracking-management.png\" alt=\"asset tracking management\" width=\"645\" height=\"498\" \/><\/h2>\n<p><\/div><div class=\"clear\"><\/div><\/div><div class=\"omsc-one-half omsc-last\"><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-spin-rt\"><\/p>\n<h2><span style=\"font-weight: 100; font-size: 1.3em; color: #ffffff;\">Asset Management System<\/span><\/h2>\n<p><span style=\"color: #ffffff;\"><a href=\"http:\/\/www.riwsoftware.com\/products\/regitart-art-inventory-management-system\/\" title=\"Asset management System\">Asset management System<\/a> is an important feature that RIW Software provides. It helps you in finding out the exact location of the asset. Hence, with Asset Management, optimum use of resources will be done. Due to asset management, security of the assets can be kept as a proper detailed track record of all the assets can be kept. If assets are managed properly then an organization would not miss the opportunities and hence the growth of the company will not be hindered.<\/span><br \/>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"omsc-clear\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"omsc-full-width-section\"><div class=\"omsc-full-width-section-inner\"><div class=\"omsc-full-width-section-content\"><div class=\"container\"><div class=\"container-inner\"><div class=\"omsc-one-half\"><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-flip-x\"><\/p>\n<h2><span style=\"font-weight: 100; font-size: 1.3em; color: #000000;\">Change Management System<\/span><\/h2>\n<p><span style=\"color: #000000;\">With new inventions, changes are bound to happen. Managing &amp; accepting these changes determines the flexibility of an organization. Change Management Module will check that the changes made doesn&#8217;t affect the working of an organization.<\/span><br \/>\n<b><span style=\"color: #000000;\">Benefits of change management:<\/span><\/b><\/p>\n<ul class=\"black-bullet\">\n<li><span style=\"color: #000000;\"> Customer evolving needs are satisfied on time.<\/span><\/li>\n<li><span style=\"color: #000000;\">Efficiency increases which will lead to the growth of the companies.<\/span><\/li>\n<li><span style=\"color: #000000;\">Change management will allow the company to face the competition strongly.<\/span><\/li>\n<li><span style=\"color: #000000;\">Increased Return On Investment (ROI), if planned changes are made.<\/span><\/li>\n<\/ul>\n<p><\/div><div class=\"clear\"><\/div><\/div><div class=\"omsc-one-half omsc-last\"><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-flip-y\"><\/p>\n<h2><img class=\"lazyload alignnone size-full wp-image-224\" style=\"display: block; margin: -70px 0px -50px 0px;\" data-original=\"http:\/\/www.riwsoftware.com\/wp-content\/uploads\/2015\/04\/change-management-riw-helpdesk.png\" alt=\"change management riw Helpdesk System\" width=\"570\" height=\"432\" \/><\/h2>\n<p><\/div><div class=\"clear\"><\/div><\/div><div class=\"omsc-clear\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"omsc-full-width-section\" style=\"background-color:#2289b5\"><div class=\"omsc-full-width-section-inner\"><div class=\"omsc-full-width-section-content\"><div class=\"container\"><div class=\"container-inner\"><div class=\"omsc-one-half\"><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-spin\"><img class=\"lazyload alignnone size-full wp-image-222\" style=\"display: block; margin: -20px 0px -34px 0px;\" data-original=\"http:\/\/www.riwsoftware.com\/wp-content\/uploads\/2015\/04\/problem-management-riw-helpdesk.png\" alt=\"problem management riw helpdesk\" width=\"570\" height=\"327\" \/><\/div><div class=\"clear\"><\/div><\/div><div class=\"omsc-one-half omsc-last\"><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-flip\"><\/p>\n<h2><span style=\"font-weight: 100; font-size: 1.3em; color: #ffffff;\">Problem Management System<\/span><\/h2>\n<p><span style=\"color: #ffffff;\">The main goal of problem management in RIW Help desk is to minimize the impact of problems on the organizations and improve its productivity. It basically manages the entire life cycle of all the problems. It plays an important role in identifying a problems and errors and to find a work around for them and prevent their re occurrence. Errors and incidents are resolved more quickly and hence resources are saved.<\/span><br \/>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"omsc-clear\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"omsc-full-width-section\"><div class=\"omsc-full-width-section-inner\"><div class=\"omsc-full-width-section-content\"><div class=\"container\"><div class=\"container-inner\"><div class=\"omsc-one-half\"><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-fade-btt\"><\/p>\n<h2><span style=\"font-weight: 100; font-size: 1.3em; color: #000000;\">Solution Management System<\/span><\/h2>\n<p><span style=\"color: #000000;\"> A solution is nothing but a quick fix that our help desk provides for the problems faced by the clients. An instantaneous clear and adaptable solution is what is expected by the client and which is given by RIW help desk. A proper explanation and a work around are given by the technicians and details for the solution of the problems are provided and recorded for future use. Whenever the problem or error re occurs solution is fetched from the records to increase efficiency and to provide better services and support to the clients.<\/span><br \/>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"omsc-one-half omsc-last\"><div class=\"omsc-responsive-box omsc-responsive-box-video\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/0aRVAd3xU8I\" width=\"420\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"clear\"><\/div><\/div><div class=\"omsc-clear\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"omsc-divider omsc-border-small omsc-style-dashed\" style=\"width:100%\"><\/div><div class=\"omsc-full-width-section\"><div class=\"omsc-full-width-section-inner\"><div class=\"omsc-full-width-section-content\"><div class=\"container\"><div class=\"container-inner\"><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-fade-btt\" data-animation-delay=\"100\"><\/p>\n<h3 style=\"text-align: center;\"><span style=\"font-weight: 100; font-size: 1.3em; color: #000000;\">Our Valuable Partners<\/span><\/h3>\n<p><div class=\"omsc-logos\"><div class=\"omsc-logos-item\"><img class=\"lazyload\" data-original=\"http:\/\/www.riwsoftware.com\/wp-content\/uploads\/2015\/04\/HD-Dramaten.jpg\" alt=\"HD-Dramaten\" width=\"200\" height=\"150\" \/><\/div><div class=\"omsc-logos-item\"><img class=\"lazyload\" data-original=\"http:\/\/www.riwsoftware.com\/wp-content\/uploads\/2015\/04\/HD-Uppl.png\" alt=\"HD-Uppl\" width=\"200\" height=\"111\" \/><\/div><div class=\"omsc-logos-item\"><img class=\"lazyload\" data-original=\"http:\/\/www.riwsoftware.com\/wp-content\/uploads\/2015\/04\/laholm.png\" alt=\"laholm\" width=\"200\" height=\"115\" \/><\/div><div class=\"omsc-logos-item\"><img class=\"lazyload\" data-original=\"http:\/\/www.riwsoftware.com\/wp-content\/uploads\/2015\/04\/toppvapen.png\" alt=\"toppvapen\" width=\"200\" height=\"100\" \/><\/div><div class=\"omsc-clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n<div class=\"omsc-full-width-section\" style=\"background-image:url(http:\/\/www.riwsoftware.com\/wp-content\/uploads\/2015\/04\/call-to-action-riw-software.jpg);background-size: cover;background-attachment:fixed\"><div class=\"omsc-full-width-section-inner\"><div class=\"omsc-full-width-section-content\"><div class=\"container\"><div class=\"container-inner\"><\/p>\n<div style=\"text-align: center;\"><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-fade-ttb\" data-animation-delay=\"200\"><div class=\"omsc-clear\" style=\"height:20px\"><\/div><\/p>\n<h2 class=\"contact-home\"><span style=\"font-weight: 400; font-size: 1.3em; color: #ffffff;\">Call us on : +46(0)8344665 or Email us on : <a style=\"color: #ffffff;\" href=\"mailto:info@riwsoftware.com\">info@riwsoftware.com<\/a><\/span><\/h2>\n<p><span style=\"color: #ffffff; font-size: 1em;\">Check out the excellent services and best quality products given by RIW Software Technology.<\/span><br \/>\n<\/div><div class=\"omsc-clear\" style=\"height:20px\"><\/div><div class=\"omsc-animation omsc-animation-almost-visible omsc-effect-flip-x\" data-animation-delay=\"500\"><a class=\"omsc-button omsc-custom-hover omsc-size-large omsc-with-icon omsc-style-border omsc-text-bright\" href=\"\/contact-us\/\" style=\"border-color:#ffffff;color:#ffffff\" data-hover-bg-color=\"#ffffff\" data-hover-text-color=\"#000000\" data-hover-border-color=\"#ffffff\"><i class=\"fa fa-envelope\"><\/i>We Make Control Easier!<\/a><\/div><\/div>\n<p><div class=\"omsc-clear\" style=\"height:30px\"><\/div><br \/>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":1239,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-100width.php","meta":{"footnotes":""},"class_list":["post-1284","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RIW ServiceDesk Software - Helpdesk System<\/title>\n<meta name=\"description\" content=\"Are you embarrassed by your service desk skills? 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